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Vital Research

Field Interviewer

– Kansas City, Kansas
Employment Type Contractor

Vital Research is seeking Data Collection / Field Interviewers to serve as independent contractors throughout the state of Kansas. Field Interviewers complete face-to-face interviews with persons who are aging, who have a physical and/or developmental disability and are receiving state services. This estimated 12-week project begins mid-January 2019 and ends in March 2019 (or until all interviews have been completed).

 

The state of Kansas is participating in the Consumer Assessment of Healthcare Providers and System for Home and Community Based Services (CAHPS HCBS) Survey. This Survey measures beneficiary experience with the Medicaid home and community-based services and supports delivered by providers. Core questions cover topics such as: getting needed services, communication with providers, case managers, choice of services, medical transportation, and personal safety, as well as community inclusion and empowerment. Becoming a Field Interviewer for the Survey is a way to give this population a voice in the future of state services in Kansas.

 

During a mandatory two-day training (tentatively January 15-16th in Wichita, KS), Data Collection / Field Interviewers receive classroom instruction on how to call potential participants to request their participation in the project, schedule face-to-face interviews, and conduct those interviews. Once interviewers successfully complete training, they become part of a team of 15 people responsible for interviewing throughout the state. If you are seeking a great opportunity in a results-driven environment, this may be a PRIME opportunity for you!

 

Responsibilities

  • Download and print one-page assignment sheets for up to 200 participants from a secure file-sharing website using a home or private printer (publicly accessed printers are not allowed)
  • Render large volumes of cold calls to potential respondents/guardians to schedule interviews
  • Drive to conduct interviews at the respondent’s preferred location, usually their home
  • Using a tablet computer, conduct a minimum of 10 face-to-face interviews per week each lasting 45-60 minutes
  • Keep organized records of calls/interviews and update respondent status daily (e.g., completed interviews, scheduled interviews, refusal, wrong phone number, etc.)
  • Upload (sync) your completed interviews and other updates daily using a WIFI connection
  • Build positive relationships with customers, and comprehend customer feedback
  • Participate in weekly or bi-weekly conference calls
  • Comply with confidentiality, federal HIPAA regulations, and adhere to data security requirements, including current anti-virus and malware protection software, and performance of data security checks
  • Diagnose errors or technical problems and determine proper solutions

  

Requirements

  • Proven experience interacting with persons who are aging or have a disability in a work, volunteer, or personal environment
  • Driven, detail-oriented, and display a willingness to learn in a fast-paced environment
  • Strong organization, time management and interpersonal skills with the ability to communicate skillfully and in a timely manner via email, phone, and in-person
  • A working desktop or laptop, printer, and reliable wireless Internet
  • Proficient with email, uploading/downloading files, Internet use and troubleshooting possible technical glitches
  • Ability to read, type, and record responses accurately on a handheld tablet computer
  • Capability to work flexible shifts and adapt to changing work schedules
  • Ability to work independently and as part of a team
  • Competency to comply with confidentiality and federal HIPAA regulations
  • Ability to pass a criminal background and driving record check
  • Reliable transportation, valid driver license/automobile insurance
  • Bilingual English/Spanish a plus

 

 

Compensation

  • Two-day Training: $250.00 (travel stipend given for trainees more than 75 miles from training site)
  • Interview: $70-$90 per completed interview (all inclusive; determined based on driving distance)

 

 

For consideration, please submit a COVER LETTER and RESUME.

 

 

Company Overview

Founded in 1982, Vital Research is a national research consulting firm specializing in delivering quality social science research. Our team executes research, evaluation, and survey projects to clients across 37 states spanning multiple industries. The result — we help clients answer key questions, generate useful findings, and transform communities. Visit us at https://vitalresearch.com/  

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  • Location
    Kansas City, Kansas
  • Employment Type
    Contractor
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